JOB DESCRIPTION / ROLE
This Is What Future Focus Feels Like
Strategy And Development
Manager - Product Design - Upcoming Position
The group maps out where we're going, what that means, and what it looks like.
Design & development translates strategies into experiences, products, plans & services.
- You will be responsible for product design development, service quality improvements and product innovation while also establishing the means to monitor and manage the quality of the products and services to develop a world class customer experience for Dubai Airports.
- Ensure Dubai Airports future strategy, vision and plans have service proposition and innovative product design solutions that will elevate its market position and work positively towards a world leader for airport customer experience and innovation through product design.
- You should be educated to a degree level qualified in a discipline related to industrial engineering, architectural engineering & Interior Designing.
Experience & Knowledge:
- Experienced in delivery of innovative product and service concepts.
- Practical experience in planning, design, procurement and construction of complex, time critical product and design innovation programmes of work within an operationally challenging and customer service focused environment.
You Should Also Have:
- Strong design integration skills of base design and experience overlayered. Multidisciplinary design exposure.
- Understanding of customer experience and service design.
- Project design and delivery experience a distinct advantage together with exposure to live operational development.
- Solid background in process & functional analysis, people movement and product design.
ABOUT THE COMPANY
THIS IS WHERE THE FUTURE STARTS
We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.
Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.