The Role

- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and heartists.
- Maintains professional business confidentiality
- To adhere to Company and Hotel rules and regulations at all times

Key Deliverables and Responsibilities

Planning & Organizing:

- Responsible for bookings, generating proposals, generating contracts, issuing confirmations and follow up process with all MICE customers that are assigned to you
- Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
- Ensures active follow up on sent offers as per guest requirements.
- Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
- Personalizes and executes the event for the Meeting planner
- Maintain timely and responsive communication with all accounts and prospects.
- Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets
- Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered - especially in an area set up, and seeks the required approval to take the booking
- Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards
- Refers all unable to confirmed bookings so that they can be offered a sister property
- Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.
- Seeks feedback on rates, availability and offer letters from department head
- Fully aware of the available equipment in the hotel
- Provides functional assistance and direction to the Meetings and Events Operations team
- To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
- Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
- Inspects all function areas before events to ensure set up in accordance to customer specifications
- Conducts exit interview with the meeting planner and records the data in the hotel's CRM system
- Manages and regularly updates the hotel's MICE database
- Responsible for sharing best practices on Company/ Area designated forums and adapting other best practices from other properties
- Supports the organization in the execution of special public relations events on and off premises in coordination with Area/ Hotel Public Relations and Communication teams
- Performs and controls with team all the above-mentioned aspects in accordance to Corporate/
- Area standards and guidelines including all CI/CD and brand guidelines
- Complies with any reasonable requests made by the management to the best of your ability

Operations:

- Maintains a sales call pattern averaging 25 calls a week.
- Minimum two accounts entertainment per week.
- Establishes and maintains histories on every account with his/her market segments.
- Attend the daily Departmental Sales briefing and debriefing.
- Attend weekly review, with all feedback and planned calls and entertainment of the following week.
- Submit weekly sales activity report to the Asst. Director of Sales, on Corporate Segment.
- Develops Prospects Accounts, and implement a Sales Action Plan for each account.
- Attends at the start of functions related to accounts handled.
- Seeks intelligence information from accounts and competition.
- Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
- Assist with Sales Blitz, coordinated by the Asst. Director of Sales.
- Performs related duties and special projects as assigned.
- Attend the start of the functions related to his/her accounts handled.
- Implements and executes all sales objectives and action plans to reach and exceed targets set
- Solicits and service both Corporate and Groups business
- Within established parameters, quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales & Marketing to close contract.
- Where applicable, closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales
- Ensures that the response to any business request is actioned within 24 hours maximum.
- Promotes and produces sales leads for the Mövenpick hotels outside of coverage area
- Provides feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
- Solicits and serves transient and group business and meetings
- Formulates corporate offer letters and yearly contracts and any other required business correspondence
- Arranges site inspections of hotel.
- Handles incoming calls and ensures messages are taken an details are forwarded to the person concerned
- Attends departmental and communication meeting as requested by Department Head
- Attends major events in hotel and city as requested by Department Head
- Closely monitors accounts revenue and business production of own corporate portfolio.
- Maximizes up selling opportunities whenever possible.
- Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Disseminates sales related information to other departments as appropriate.
- Maintains close communication with the Events Management Team in the negotiation process of their accounts.
- Follow up with the Events Management Team after the post - event meeting with Thank You calls and send Thank You Letter
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Reviews direct competition and conducts regular research.
- Closely monitors accounts revenue and business production for the corporate accounts.
- Keeps updated with client relationships and overall business goals.
- Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
- Maintain an up to date account and contact database and details in property management system.
- Ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies.
- Ensure that Accor Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times.
- Attends departmental and communication meeting as requested by Department Head.

General

- Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.
- Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- Generally promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and heartists.
- Maintains professional business confidentiality
- Adhere to company and property rules and regulations at all times
- Report any equipment failures/problems to the Maintenance Department
- Pass any maintenance requests to the Maintenance Department.
- Participate in any Training/Developments schemes as recommended by senior management
- Comply with any reasonable request made by management to the best of your ability.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the \"Environment Charter\" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.