JOB DESCRIPTION / ROLE
• To monitor, measure and report on MIS & KPI across ITMAM
• Manage and maintain MIS on all Itmam activities.
• Track, Analyze historical data, trend and report ITMAM and individual unit’s performance.
• Liaise with activity coordinators to obtain data in an efficient manner.
• Ensures timely submission of reports & Escalates issues in a timely manner.
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Adherence to department governance and SOPs
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
REQUIREMENTS
• 1-2 years’ work experience
• University Graduate/Bachelor’s Degree
• Very good Written and verbal English
• Report writing skills
• Working knowledge of banking systems (or similar)
• Good knowledge of MS Office suite
• Analytical and logical thinking
ABOUT THE COMPANY
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.
