- Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
- The design and implementation of new solutions and improving resilience of the current environment.
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
- Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
- Securing network systems by establishing and enforcing policies, and defining and monitoring access.
- The support and administration of firewall environments in line with IT security policy.
- Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
- Reporting network operational status by gathering and prioritizing information and managing projects.
- Upgrading data network equipment to the latest stable firmware releases.
- The configuration of routing and switching equipment.
- The configuration of hosted IP voice services.
- The basic configuration of firewalls.
- Remote support of on-site engineers and end users/customers during installation.
- Remote troubleshooting and fault finding if issues occur upon initial installation.
- Capacity management and audit of IP addressing and hosted devices within data centers.
- Liaising with project management teams, third-line engineers and service desk engineers on a regular basis.
- Speaking with customers via email and phone for initial requirement capture.