Night Auditor

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• Organization and monitoring of all affairs concerned to the position.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.
• Audit all daily room charges and local telephone charges (where automatic switchboards are used) to the guest ledger.
• Audit all other charges for the day previously posted to the guest ledger.
• Audit guest ledger charges from all departments and balance to control sheets (food and beverage cashier's reports, long distance traffic sheets, laundry control sheets, etc.).
• Night auditor has to check the room rates and get the signature of the night manager confirming that all room rates are correct as per reservation card and approval.
• Determine guest ledger balances at the close of the day from control figures (D Report).
• Prepare a nightly list of all guest ledger balances in excess of the pre-established balance (usually one week's room sales). One copy should go to the manager, one to the director of finance and one to the income auditor.
• Ensure that credit card sales tally with system postings.
• Ensure that C/L bills are intact with all supporting and BTC letters.
• Maintain effective communication within the department and with other departments in the hotel.
• Create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
• Be punctual on duty and ensure the same of your employees.
• Be well groomed to the standards laid down. Insist on the same standard for your employees.
• Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures.
• Carry out any other reasonable task (which may not be stated here) as requested.
• Promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
• Anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• Give full cooperation to any colleague requiring assistance in a prompt, caring and helpful manner. Be flexible in assisting in other areas of the hotel in response to the business and customer needs.
• Be familiar with all related company documentation and especially with the relevant operational standards manual for his or her field of responsibility.
• Other duties as assigned.

Qualifications

• Bachelor in finance or degree in vocational hospitality.
• 3 to 4 years experience in 4- to 5-star hotel.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our corporate social responsibility activities, like Planet 21.