- To drive engagement on operational risk processes and controls within ITMAM to ensure that risks are properly assessed, monitored, measured and mitigated so as to enable improved and a nimble business delivery and performance.
- Own and manage the ITMAM risk and control forum to drive an improved risk posture across all ITMAM departments by implementing an internal operational risk assessment and policy framework with key result indicators to ensure risk is independently assessed, captured, monitored and mitigated across all ITMAM departments
- Develop an effective risk and control self-assessment programme with effective control testing and ensure its deployment across ITMAM departments in line with the bank’s policies
- Lead and direct assurance through due diligence reviews and ‘challenge’ sessions in order to ensure the process and control robustness of the current framework
- Undertake and support risk initiatives within Itmam as required based on the current environment.
- Co-own and manage the fraud call back analysis and verification unit for a range of agreed processes related to protecting the bank from internal and external fraud
- Assess, develop and monitor Itmam’s BCM framework (including impact assessments, recovery sites and disaster drills) for its robustness and agility in responding to disaster
- Liaise and collaborate with departments across the bank to ensure information and data is exchanged, regular updates are provided and key relevant stakeholders are made aware on all key risks and approved strategies on mitigation of risk
- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
- Manage the effective achievement of team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation
- Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
- Identify opportunities to contribute to organizational and departmental change initiatives, programs and projects taking into account best practice and standards in the business environment
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.