Operations / Customer Service Representative

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Employment: Full Time

The Operations / Customer Service Representative will be involved in all parts of the business. From ordering, quotations, invoicing, insurance and logistical execution through import and export processing. The role will also entail the response on customer enquiries and the processing of warranty claims. Providing excellent customer service is essential in this position.

Duties and Responsibilities:
- Help manage current customer accounts.
- Assist with processing sales orders and proforma invoices
- Generate supplier orders
- Update accounting system and book shipments with forwarder
- Follow up supplier progress
- Send out daily customer status reports
- Compile shipping documents including commercial invoice and packing lists
- Arrange shipping insurance
- Load payments on system
- Execute customer requests and process warranty claims
- Excellent multitasking skills within their work space as well as computer software programs.
- Be a professional representative of our company

AED 9,000 to 9,500 per month inclusive of fixed allowances.


- High quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.


Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region.

With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific.

Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services.

Guildhall is the partner of choice.

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