Operations Manager

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Employment: Full Time

• Oversee the day-to-day operations of our coffee outlets, ensuring the highest standards of service, hygiene, and product quality.
• Spot talent, coach, and engage staff. Develop and maintain succession plans, oversee all recruitment, selection, and assessment processes, and foster staff retention by rewarding performance.
• Review and set realistic budgets in collaboration with the Finance Manager.
• Ensure achievement of sales and profit targets.
• Manage stock forecasts, ordering, and expiry risks.
• Collaborate with the Coffee Department and Food Department to strategize and roll out new products.
• Oversee marketing and sales strategies, identify new trading opportunities, and coach teams to understand the link between sales and service.
• Prepare detailed reports and presentations to evaluate business opportunities.
• Regularly analyze competitors to make informed decisions.
• Manage warehouse stock inventory and ensure timely delivery distribution to stores.
• Oversee 3rd party deliveries across
various locations.
• Lead initiatives like loyalty apps, online ordering, and data-driven reports to enhance customer experience and operational efficiency.
• Oversee the launch of new stores in various formats, ensuring they meet set sales targets.
• Actively support the Events team in planning and execution to exceed set sales and KPI targets.

AED 18,000 to 30,000 per month inclusive of fixed allowances.
Additional benefits: Company Visa, Air Ticket, Medical Insurance


• Master's Degree in Business Administration, or any related field.
• Proven experience in food and beverage operations, preferably in a coffee chain.
• Strong commercial acumen with expertise in financial planning and budgeting.
• Exceptional leadership skills with experience in team development and engagement.
• Strong sense of ownership, responsibility, and accountability.


Joud Coffee is a specialty coffee in the heart of Abu Dhabi. We are passionate about offering Abu Dhabi’s most authentic coffee experience with the finest selection of specialty locally-roasted coffee.

Our new full-service menu features the best in comfort foods and classic dishes with modern flare that are sure to keep you coming back time and again. Our chefs have created a culinary experience that rivals any, with inspiration taken from all across the globe.

We have created a fun and welcoming neighborhood atmosphere to catch up with friends, get some work done, or simply enjoy our rich-flavoured coffee as an escape from the day. Come and be greeted with a smile, and experience all that Joud Coffee has to offer.

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