Operations Manager

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About the role:
We're seeking a passionate expert in logistics operations who will be the key personnel to manage all existing freight forwarding including warehousing, Ro-Ro, break bulk, and project logistics enquiries and jobs with customers, vendors, and authorities.
You will be closely working with the Commercial Manager for Logistics UAE & Oman.

Your key responsibilities:

• Overall customer service and operations team management of freight forwarding / Ro-Ro / break bulk / project logistics in UAE.
• Sales for existing customers, customer service, documentation, and operational coordination for existing and new customer requirements for freight forwarding including warehousing / Ro-Ro / break bulk / project logistics business.
• Guide team representatives for timely action and completion of jobs.
• Responsible for authority, supplier, and vendor management including timely reviews for service, cost reviews, and improvements.
• Responsible for team deliveries.
• Gather useful market intelligence to facilitate business.
• Support other departments in WPS, mainly Liner, whenever required.

What we are looking for:

• Experienced professional with 8-10 years of experience in freight forwarding / Ro-Ro / break bulk / project logistics / customer service / operations in UAE.
• Fluent communication skills.
• Excellent computer skills for Microsoft Office.
• Strong knowledge of internet functionalities.

Work location: Dubai, UAE

Sounds interesting?
You can apply by sending in your updated application through the candidate portal once you click on Apply.
Don't forget to include your CV and a short motivational letter explaining why you're the perfect fit.

Last date to submit applications: 20th January 2026

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

Required experience:

• Manager

Key skills: Shipping & Receiving, Forklift, Warehouse Management, Agriculture, SyteLine, Warehouse Experience, Warehouse Distribution Experience, High-end Sales, OSHA, Warehouse Management System, Supervising Experience, Logistics

Employment type: Full-time

Experience: 8-10 years

Vacancy: 1