Operations Officer Visa Direct Payment Outsource

Role purpose:

To handle all operational activities related to VISA Direct products (cards, wallets, and accounts). Perform duties as a processor for VISA Direct related transactions, bulk funds transfers, CB UAEFTS, and other operational activities. Ensure defined operational processes are followed as per agreed policies and procedures, UAECB regulations, and guidelines. Assist the unit manager with various reports and other requirements related to the unit from time to time.

Key accountabilities of the role:

• Process transactions related to services performed under centralized operations for inward and outward funds transfers (VISA Direct salary payments, pension payments, book transfers, and other related processes including bulk payments).
• Monitor the VISA Direct queue on Payment Engine closely during the day and perform any related actions timely.
• Perform a daily EOD reconciliation of VISA Direct transactions to ensure any anomalies are timely resolved.
• Handle all VISA Direct queries received during the day through email or any other medium.
• Ensure any VISA Direct disputes requiring referral to chargeback team for VROL dispute referrals are timely raised and tracked to closure.
• Ensure all BAU queries/issues from offshore team are addressed in a timely manner.
• Prepare batches for documents transmittal to offshore for processing.
• Assist the unit in performing QA activity on transfers processed on daily basis.
• Coordinate with other units within CMO for payments related queries.
• Assist the unit in generating the relevant daily MIS reports and reporting to management.
• Assist the unit from time to time in successful run of projects.
• Assist the unit in updating the SOPs and policy documents as and when required.
• Assist the unit in recording incidents on GRC and following up with ORM for closure.
• Assist the unit in updating monthly KRI on GRC.
• Assist the unit in performing RCSA control testing exercise as required.
• Dormant accounts placement/refunds to/from central bank to be done whenever required.

Specialist skills / technical knowledge required for this role:

• Knowledge of payments process and relevant systems.
• Sound written and verbal communication.
• End-to-end processes knowledge required.
• Bachelor's degree.

Previous experience required (if any):

Banking experience in cross border and domestic payments, 2-3 years.

Required experience:

Unclear seniority.

Key skills:

Abinitio, EAM, Asset, Infection Control, LGV, Art and Craft.

Employment type:

Full time

Vacancy:

1