JOB DESCRIPTION / ROLE
Objective:
This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency.
Key Responsibility:
- Schedule patient consultations, procedures, and follow-up appointments.
- Educate patients about treatment options, procedures, pricing, and packages.
- Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity.
- Address and resolve patient queries, concerns, and feedback to enhance satisfaction.
- Manage patient documentation, including intake forms, treatment records, and follow-up notes.
- Support service awareness and cross-selling of suitable treatments or packages.
- Assist in training staff on patient interaction, service etiquette, and professional conduct.
Desired Experience:
- 2-4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting.
- Bachelor's degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred.
- Strong communication skills and proficiency in using scheduling or clinic management software.
ABOUT THE COMPANY
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.
Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
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