JOB DESCRIPTION / ROLE
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
- Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
- In absence of a Manager or Assistant Manager takes responsibility of operational issues.
- Monitor quality of food and beverage products in every order.
- Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
- Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
- Updating and presenting daily outlet specific financial reports
- Check on employees' discipline, grooming standards and punctuality
- Check on guests' satisfaction levels and properly handle feedback and follow-up
- Perform opening and closing duties as assigned.
- Assist in employees' development, counselling and resolving staff conflict.
- Report any complaints, incidents or any other irregularities to Management.
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
- Help minimize waste, minimize breakages and mishandling of supplies and equipment's.
- Practices Sustainability guidelines in the outlet as directed by the management.
- Carry out light cleaning and maintenance of the pantry area.
- Monitor quality of food and beverage products in every order.
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.
- To motivate, coach and project a positive attitude at all times.
- Help manage employee's performance appraisals and performance logs.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
- Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
- Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.
REQUIREMENTS
Qualifications
- Excellent reading, writing and oral proficiency in English
- Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
- Courteous and helpful to colleagues and guests
- Experienced in all aspects of restaurants service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
- Able to perform all the tasks accurately and efficiently
Additional Information
Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai's city center.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
