JOB DESCRIPTION / ROLE
Fine tune and customize Group Wealth Management Strategy and Insurance Strategy into country plans and help in devising a plan to execute the strategy with a view to deliver revenue targets.
Key Roles and Responsibilities
Strategy Formulation & Execution, and Financial Management:
* Drive business revenue through deepening & retention of customers across all segments.
* Articulate Wealth Management segment strategy to leverage potential revenue opportunities across all segments
* Collaborate with Sales Staff to discover unmet needs that have been identified by the customers and RMs and subsequently work through for product delivery
* Ensure effective execution of rigorous sales, service & operations management disciplines across the Insurance team, together with the Operation colleagues and Insurance partner/s.
* Optimize Insurance P&L and balance sheet performance as well as other financial KPIs
Customer Experience & Relationship Management:
* Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions.
* Personally perform as a role model (customer-centric ambassador), and engage key customers
* Ensure delivery of portfolio management is parallel with respective segments' portfolio targets and measures.
Leadership, People & Community Development:
* Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline.
* Develop and build talents through optimal resourcing, capacity planning, succession planning and engagements.
* Assume personal responsibility for productivity and performance
* Lead in building Insurance country model and profile through strong internal & external networking & alliances building.
Risk management & control:
* Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk.
* Achieve KPIs set for operational, credit, people and risk parameters.
* Recognize and exercise sound commercial judgment & respond and resolve issues appropriately.
* Read, understand and comply with all provisions of the Group Code of Conduct.
* Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
* Ensure KYC & AML compliance for all new to bank and existing customers.
* Report any suspicious transaction immediately to the supervising officer of Fraud Control
Key Success Indicators
* Progress against balanced scorecard targets.
* Collective performance with segments and/or branch managers
* Country Insurance Revenue
* Customer Experience - Operation Quality, and Customer Satisfaction
* Portfolio growth by means of retention of existing customers and deepening relationship with existing base
* Increase profitability of client through revenue generation and growth.
* Net incremental growth of portfolio in terms of revenue for the existing book.
* Adherence to process, compliance & operations risk
REQUIREMENTS
* University Graduate
* Minimum 4 years experience in sales, segment proposition or product management
* Strong analytical skills
* Experience in handling basic Banking and/or Insurance Products
* Demonstrated ability in planning and delivery
* Strong communication and negotiation skills with the ability to influence outcomes.
* Networking ability to manage interdepartmental deliverables.
* Strong inter-personal skills and leadership ability which encourages and promotes enthusiasm and team spirit.
ABOUT THE COMPANY
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
