Our client is one of the biggest Electrical companies globally specialising in Consumer Goods and Retail as well as industrial electronics.

HrSource has been exclusive commissiones to finding a dynamic Product Marketing Manager that has has extensive experience in the Printer and colour printer market. The individual will be responcible for existing and new Distributor communication, Product Training sales and aftercare predominantly.

Duties/Responsibilities:
- Evaluate/Test new equipment and troubleshoot possible problems.
- Conduct high-level demonstrations on the products.
- Communication with 3rd party integrated solution products Suppliers on technical queries.
- Attend local/overseas training courses to develop/maintain industry knowledge.
- Facilitate internal training for colleagues/Distributors/Dealers on request, covering external training courses you may have attended.
- Address warranty issues and warranty support.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves service objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
- Determines service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming technical specialist groups; benchmarking best practices; analysing information and applications.
- Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.
- Maximizes operational performance by providing help desk resources and technical advice; resolving problems; disseminating technical information, warnings, and new techniques; detecting and diagnosing network problems.
- Data mining of the CRM system to ensure that business objectives are accomplished at optimal level.
- Other duties