JOB DESCRIPTION / ROLE
We are currently seeking a dynamic, enthusiastic and high energy Product Owner / Customer Engagement Specialist for a our technology firm, TechArabia Information Systems LLC. TechArabia is an innovative and fast-growing technology company dedicated to creating cutting-edge products that empower our customers. We're seeking a dynamic and adaptable Product Owner with a passion for customer engagement and support to join our team working on Akaree.com. This is not your typical Product Owner role; it's an opportunity to make a direct impact on our customers' success by providing training and support throughout their journey.
Akaree (a product of TeachArabia)
Akaree is a pioneering company in cloud-based tender and procurement management software for the engineering and construction industry. Their innovative platform uses cutting-edge technology to provide a comprehensive solution tailored to the unique needs of industry professionals. In a sector known for outdated practices like manual tendering and paper-based documentation, Akaree’s mission is to revolutionize construction procurement with a powerful collaborative software platform, helping professionals succeed in a highly competitive market.
As a Product Owner / Customer Engagement Specialist at Akaree.com, you will be responsible for representing the voice of our customers and ensuring their success by providing training and support related to our products. You will work closely with cross-functional teams to align product development with customer needs and play a pivotal role in driving customer satisfaction and loyalty.
• Product Ownership: Own and prioritize the product backlog, ensuring that development efforts align with customer requirements and business goals.
• Customer Training: Develop and deliver customer training programs, including webinars, documentation, and one-on-one sessions, to help customers maximize the value of our products.
• Customer Support: Serve as a point of contact for customer inquiries, issues, and escalations, providing timely and effective resolution to ensure a positive customer experience.
• Testing and Quality Assurance: Ensuring the software meets high-quality standards through rigorous testing and quality assurance processes, collaborating with the development team to identify and address issues, and continuously improving the product's performance and reliability.
• Feedback Collection: Proactively gather and analyze customer feedback to drive product improvements, collaborating with the development team to implement necessary changes.
• Customer Advocacy: Act as a customer advocate within the organization, championing customer-centric initiatives and ensuring that customer needs are considered in all product decisions.
• Documentation: Create and maintain comprehensive product documentation, user guides, and FAQs to assist customers in using our products effectively.
• Collaboration: Collaborate with cross-functional teams, including development, marketing, and sales, to ensure alignment on product strategies and customer engagement efforts.
• Graduate with a degree in Computer Applications or other relevant fields from an accredited university
• 3+ years experience as a Product Owner or similar role, with a strong understanding of Agile and Scrum methodologies.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers.
• Demonstrated experience in customer training and support, with a customer-centric mindset.
• Strong problem-solving and analytical abilities, with the capacity to translate customer feedback into actionable insights.
• Technical background and familiarity with our product domain is a plus.
• Adaptability and willingness to take on non-traditional Product Owner responsibilities.
ABOUT THE COMPANY
MJN Consult Arabia is a boutique investment house based in Dubai, UAE. The firm is involved in a number of projects around the world covering many industries. Current projects involve, a Finance company in Abu Dhabi, a hospitality business in Dubai, a Manufacturing unit in Ras Al Khaimah and a number of other project in Asia and Europe. Consult Arabia believes in creating a work atmosphere that allows its employees to grow, prosper and develop a highly satisfying career path. The company rewards its employees based on merits and ensuring that they are compensated in a fair and competitive manner.