JOB DESCRIPTION / ROLE
Responsible for effective planning, directing and quality-assuring of all training operations and projects undertaken by the company, as well as for the effective utilization of all resources allocated to the operations/projects
Key Responsibilities:
Operations:
• Clearly understand the goals of the organization and develop a clear vision of exactly how operations will help achieve them;
• Translate these goals into implications for the operations’ performance, objectives, quality, speed, dependability, flexibility and cost;
• Develop a set of guidelines that are aligned with the organization's long-term goals;
• Continually monitor and improve the overall performance and quality of operations as per instruction of the Operations Director;
• Design, develop and implement operational systems, processes, and policies in close coordination with the Operations Director;
• Ensure that operating objectives and standards of performance are owned by all members of the team;
• Close coordination with the Operations Director, Head of Trainer, Head of RBT & Quality Control and Support Services Director to manage teams, prepare work schedules and assignment of specific duties to each team and its members.
• Effectively solve problems that arise during the daily operations of the team.
• Tactfully solve interpersonally and other people-management issues, thus enhancing teamwork and productivity.
• Maintain client satisfaction at agreed levels; solve issues related to client service as and when they arise.
• Review, maintain and update marketing material according to business change as necessary.
• Prepare reports as per instruction of the Operations Director.
Management Coordination:
• Maintain good relationships with partners, suppliers and third parties involved in projects;
• Conduct team meetings and contribute to staff and management meetings;
• Ensure compliance the established SOP (Standard Operating Procedure) as approved by the CEO;
• Other duties that may be assigned from time to time.
REQUIREMENTS
• Education: Bachelor Degree or Higher, in Information Technology, Computer Science, Computer Engineering, Business Administration or Management. Project Management qualification desirable.
• Experience: Minimum 5 years’ work in a medium-large (15-50) team in Operations, Administration or Project Management coordination. Law enforcement, armed forces or physical training background/experience desirable but not required.
• Knowledge and Skills: Excellent ability to develop and manage a team; knowledge of the theory and application of project management; knowledge of fitness and training techniques and methodology is desirable; excellent knowledge of spoken and written Arabic and English; good skills in Arabic-English spoken and written translation; highly developed presentation skills.
• Competencies: Highly developed communication and interpersonal skills; high orientation to task as well as to people; highly developed business acumen and problem solving skills; excellent decision making and negotiation skills; excellent skills in managing people from diverse backgrounds; excellent personal organization skills; good skills in reporting; ability to multi-task; deal with people of diverse backgrounds; ability to handle difficult situations with discretion and tact; high level of integrity; organized and able to supervise; excellent skills managing and developing teams
• Certifications and Licenses: CCNA, IT Project Management, PMP certification; ongoing CPD activities/certifications desirable but not required; valid UAE driving license;
ABOUT THE COMPANY
Rawafed Recruitment LLC, a member of Ahmed Almazrouei Group LLC, is an established recruitment service provider that aims to both support the growth of businesses as well as help job seekers build their careers through a team of qualified technical recruiters capable of delivering reliable and high-value services across diverse industries.
The key to Rawafed’s success is our strategic vision along with our professional workforce dedicated in helping our partners and candidates grow their businesses and careers. We also place great emphasis on sourcing and hiring the right people and we invest heavily in building relationships and earning their trust in our services.
As we value the trust of our clients and applicants, we have set a high standard of dedication and professionalism that sets us apart from other recruitment and manpower supply firms.
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