Quality Control Officer

Role Purpose

The role is responsible for providing advisory matter expertise to the Home Finance Sales Unit by being a point of reference and responding to queries. Responsible for delivering excellent service in accordance with agreed standards. Evaluate department activities and the internal control systems, identify shortcomings, and recommend suitable changes to management.

Key Accountabilities of the Role

• Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for the Home Finance Sales Department and draft mitigation plans (issue/action) if gaps are identified for follow-up or updating of RCSA.
• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve the existing body of KRI and related reporting.
• Maintain and prepare audit deliverables and address questions and other requests during audits.
• Provide advisory matter expertise to the Home Finance Sales Unit by being a point of reference and responding to queries.
• Write or revise Standard Operating Procedures (SOP) and process documents for the Home Finance Sales Unit.
• Prepare periodic daily, weekly, and monthly MIS reports, reviews, and presentations on various parameters including process and productivity, staff performance, monthly disbursement, turnaround time (TAT), and customer complaints.
• Prepare and maintain staff records including new staff recruitment reports, organization charts, warning letters, performance improvement plans (PIP), title changes, transfers, resignations, and yearly performance plans.
• Support the business unit with Sharia, legal, and GCD approvals and coordination with risk functions (Operational Risk Management, Financial Risk Management, Compliance, Sharia, Legal, Internal Audit) for timely submission of required deliverables and activities.
• Ensure adherence to all the bank's prescribed processes, standard operating procedures, and central bank local requirements.
• Analyze and coordinate daily department activities and provide general administrative support.

Results Required

• Ensure business unit daily operations and business transactions follow all relevant legal and internal rules.
• Ensure that all processes are followed as per ADIB guidelines.
• Ensure that all assigned tasks are delivered with accuracy and in compliance with banking regulations.

Specialist Skills / Technical Knowledge Required for This Role

• Knowledge of the bank's products, services, and policies required to undertake the role.
• A detailed knowledge of the home finance process.
• Awareness of regulatory policies and procedures (AML / KYC / Sanctions Guidelines).
• Sound knowledge of operational risk management.
• Understanding of ADIB service standards.