Receptionist

Job description

As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Key accountabilities

• Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Actively support the admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
• Maintain open lines of communication to new and prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Complete administration and secretarial tasks as assigned to support the broader front of house team to achieve their objectives.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills

• Bachelor's degree is mandatory for this role
• English speaker with exceptional skills, both verbal and written
• Ability to multi-task and cope with peaks of demand
• Strong customer service and interpersonal skills
• Excellent organisational skills
• Must enjoy public contact and dealing with customers face to face
• Exceptional English skills, both verbal and written
• Bi-lingual is an advantage

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.