JOB DESCRIPTION / ROLE
Our Architectural & Engineering Consultancy requires a Receptionist to be based in their Dubai office, highly committed, responsible and creative individual, have excellent interpersonal skills, and work well under pressure.
Key Responsibilities include:
• Meet and greet company visitors and walk-in customers appropriately
• Determine visitor needs in a professional manner
• Manage, assist and guide visitors to the correct person or department.
• Answer and address incoming phone calls in a timely and professional manner
• Clearly determine the purpose of the call
• Deal with queries and provide correct information using professional telephone etiquette
• Provide general information about products and services.
• Forward calls to the appropriate person
• Take and deliver messages accurately and completely
• Sort and distribute incoming mail
• Prepare outgoing mail for customers or couriers
• Respond to all emails, WhatsApp messages
• Get customer information and add it to the system.
• Updating database frequently
• Prepare correspondence and documents if needed
• Giving necessary supports to all departments to ensure customer satisfaction.
• Receive and handle client complaints and comments
• Schedule and follow up on appointments
• Maintain and organize marketing materials
REQUIREMENTS
Requirements:
• Bachelor’s Degree in Business Administration
• Minimum 3 years experience in the same role in the UAE
• Proven work experience as a receptionist or in a related field
• Excellent written and verbal communication skills.
• Advanced MS skills
• Arabic and English communication skills is a must
• Driving license is a plus
ABOUT THE COMPANY
Established in 2015 ZAD Studio is an Architecture, Landscape and Interior Architecture Design studio based in downtown Dubai.
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