Regional Facilities Manager

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Regional facilities manager

The JLL Regional FM will be the primary point of contact supporting the client to ensure an exemplary service delivery aligned with the JLL IFM contract across ME and in alignment with the global account. The Regional FM, in a cooperative effort, will collaborate with the client to ensure a smooth delivery of integrated facility management (IFM) services across ME. This includes managing the overall delivery of IFM operations in terms of contract delivery, health and safety, engineering services, compliance with legislative requirements, contractor management, promoting sustainability, adding value, and fostering innovation. Deliver the defined scope of work at the assigned property portfolio.

In this capacity, there are six major accountabilities:

• Health and safety management - ensure the provision of a safe working environment for JLL staff, client employees, contractors, and any visitor.
• People management - develop and sustain a high quality, well-motivated team.
• Client management - ensure on site client expectations are managed and met within contractual obligations.
• Contract management - ensure all contracts are professionally delivered.
• Finance management - ensure the sites' financial operations are meeting targets and control requirements.
• Site operations management - implement industry best practice operations.

People management

• Provide leadership for site FM team.
• Mentor and enable training and development of team members.
• Identify and fill staffing needs.
• Nurture an environment conducive to good teamwork and co-operation among colleagues.

Client management

• Strive to enhance client employee satisfaction in all aspects of service delivery.
• Interact on a regular basis with the appropriate client managers to discuss ongoing service delivery and forward planning.

Contract management

• Ensure that all contracts are delivering the required service at the correct cost.
• Work with regional and global purchasing to implement sourcing strategies at the appropriate levels.

Site operations management

• Responsible for all site facilities operation.
• Guide site teams to deliver services as defined in the relevant schedules of the master agreement ensuring the implementation and compliance with best practice procedures.
• Report critical and key performance measurements and achieve targets.
• Ensure that account management is informed immediately of any critical performance incident.
• Ensure completion of all required audits and CSA's and achieve targets.
• Maintain sound management relationships with any third-party tenants and/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties.
• Understand all aspects of any lease or licences that may impact the operation of the property portfolio.
• Work with client and manager to develop and implement improved or new processes that improve service to the client and/or reduce cost.
• Coordinate delivery of the annual capital plan for the assigned portfolio.

Finance management

• Ensure that all sites meet financial targets and control requirements.
• Coordinate appropriate monthly, quarterly, and annual reporting and management reports as required.

Reporting and technology management

• Preparation of MMRs, QBRs and ABRs on a timely basis.
• End to end inventory and store management.
• Overlook and manage technology if implemented.

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location

On-site - Dubai, ARE