JOB DESCRIPTION / ROLE
As the Regional IT Service Manager, you will leverage your leadership skills and technical expertise to oversee the end-to-end service delivery process across the region. You will act as a key point of contact for escalations, manage conflict resolutions and place a strong focus on nurturing productive relationships with key internal and external stakeholders.
Client Details
A well-established and prestigious international brand with operations across the region.
Description
* Oversee the efficient delivery of IT services in line with SLA commitments, ensuring high levels of client satisfaction and cost efficiency
* Prioritise and manage the resolution of critical incidents as the key point of contact, monitor L1 Service performance and address any escalated problems
* Manage external onsite support for IT asset management and ensure the execution of ITS maintenance activities across the region
* Oversee updates for End User Device enrolment using SSCM, Active Directory management, and ensure the health of IT infrastructure (e.g., CISCO devices, VMware, etc)
* Participate in procurement activities with third-party vendors and contribute to IT asset purchasing, maintenance planning and other ad-hoc projects at the request of the leadership
* Take ownership of process improvement initiatives, including scheduling regular reviews sessions to assist with identifying new opportunities and developing implementation plans to achieve these goals
Job Offer
* Attractive, tax-free salary
* Exposure to key stakeholders and senior leadership
Requirements:
* Bachelor's degree in IT, compute science or related field* Minimum 10 years of relevant experience in a similar role, with a background in IT including incident management, vendor management and service performance monitoring
* In-depth knowledge of ITIL practices, with a solid understanding of incident management, escalation procedures, and service delivery disciplines such as Help Desk support, Desktop Support, Network & Server Maintenance
* Hands-on experience with Windows OS, SSCM, Active Directory, CISCO devices, and VMware
* Exposure to troubleshooting communications infrastructure and configuring network devices
* Excellent communication, interpersonal and presentation skills with a demonstrable track record of relationship building with key internal and external stakeholders at all levels
ABOUT THE COMPANY
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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