Relationship Manager Small Business Finance

Role purpose

This role is primarily responsible for developing and maintaining business relationships with small business finance clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationships, identify further opportunities for cross-sell, and improve service.

Key accountabilities of the role

• Revenue
• Expenses
• Net income
• Assets
• Consumer satisfaction
• Loan/financing repayment performance
• Loan/financing delinquency rates
• Consumer retention
• Substantiated complaints
• Compliance with regulatory requirements, best practices guidelines, and codes of conduct
• Number of valid customer complaints
• Percentage of delinquent customers
• Number of customer exits due to financial crime compliance reasons

Specialist skills / technical knowledge required for this role

• Good knowledge of ADIB's business banking products and services
• Experience of credit analyses
• Good knowledge of ADIB's operational policies and procedures
• Proficient in credit appraisal techniques including credit, risk, business, and financial analysis
• Knowledge of business relationship management
• Fair knowledge of UAE banking practices, regulations, and risks
• Good knowledge of anti-money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Excellent knowledge of service standards
• Knowledge of cross sales
• Computer skills
• Excellent communication skills