JOB DESCRIPTION / ROLE
The Role is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.
Functional Accountabilities
• To represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property
• Handle queries through telephone, fax, and email
• Make reservations for customers based on their various requirements
• Provide support to customers who may need to amend or cancel a reservation
• Prepares letters of confirmation
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
• Any other duty that may be requested by the management
Requirements:
Experience and Technical Knowledge:• Minimum 1 year experience with reservations and clear understanding of respective market
• Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel
• Worked in Multi-Cultural environment
• Opera knowledge
• Proficient in Microsoft applications
Qualifications:
• 4 year bachelor degree in Business Administration,
• Dubai experience
• Good computer skills and communication skills
ABOUT THE COMPANY
For over a decade, the rich and diverse real estate portfolio of DAMAC Properties has been at the forefront of the Middle East's luxury real estate market. With an enduring passion for design and quality, the company has built a reputation for creating some of the most iconic and desirable properties in the UAE, Qatar, Saudi Arabia, Jordan, Oman and Lebanon.
Established in 2002, DAMAC Properties has completed over 21,700+ homes and currently has a development portfolio of over 44,000 units at various stages of planning and progress. DAMAC Properties' hospitality portfolio will extend to reach around 13,000 units of hotel rooms, serviced hotel apartments and serviced villas. As of 30th June 2018.
As a leading player in the market, DAMAC Properties has joined forces with some of the most recognisable fashion and lifestyle brands in the world to bring new and exciting living concepts to the market. Projects include a Tiger Woods designed golf course which will be managed by The Trump Organisation, luxury apartments with interiors by Italian fashion-house Versace, luxury apartments and villas with interiors by Fendi, uniquely conceptualised Paramount Hotels and Resorts to bring serviced living at it most opulent and Bugatti-styled villas providing the true expression of luxury living.
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