JOB DESCRIPTION / ROLE
Summary
Handle incoming calls and emails related to room reservations in a courteous and professional manner.
Manage guest bookings using the hotel's reservation system, ensuring accuracy and completeness.
Provide information on room rates, availability, packages, and hotel facilities to potential guests.
Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
Upsell rooms and promote hotel services to maximize revenue.
Maintain up-to-date knowledge of hotel promotions, events, and policies.
Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
Maintain guest confidentiality and data privacy in all communications and systems.
Prepare daily and weekly reservation reports for management review.
Deliver exceptional customer service to ensure guest satisfaction and loyalty.
Qualifications
- Fluent in Arabic and English, both spoken and written; additional languages are a plus.
- Minimum 1-2 years of experience in reservations.
- Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
- Strong communication, organizational, and customer service skills.
- Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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