JOB DESCRIPTION / ROLE
• Guest Reception: Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Seating Management: Escort guests to their tables, ensuring that seating arrangements are efficiently managed according to reservation status and dining preferences.
• Reservation Management: Handle reservations, including managing the reservation system and ensuring that all guest information is up-to-date.
• Guest Assistance: Provide guests with information about the menu, specials, and any events or promotions at the cafe.
• Coordination with Staff: Communicate effectively with the waitstaff and kitchen to ensure smooth guest seating and service flow.
• Customer Service: Address guest inquiries, concerns, or special requests promptly and courteously, ensuring a positive experience.
• Maintain Cleanliness: Ensure the hostess station and dining area are clean, organized, and presentable.
• Manage Waitlists: If the restaurant is at capacity, manage the waitlist efficiently and inform guests of expected wait times.
• Promotions and Upselling: Promote daily specials and upcoming events to guests, enhancing the overall guest experience
Requirements:
• Experience: Previous experience as a Hostess or in a customer service role (preferably in the hospitality or restaurant industry). We need 1year minimum experience in the same role.• Communication Skills: Excellent verbal and interpersonal skills; fluency in English and Arabic.
• Professional Appearance: A well-groomed, polished appearance in accordance with brand standards.
• Guest-Focused: Strong commitment to providing exceptional customer service and ensuring a positive guest experience.
• Team Player: Ability to work efficiently as part of a team, maintaining good communication with other restaurant staff.
• Time Management: Ability to manage time effectively, handle multiple tasks, and prioritize responsibilities in a fast-paced environment.
• Cultural Sensitivity: Awareness and respect for the diverse cultural backgrounds of both guests and staff in Dubai.
Salary:
AED
4,000
per month inclusive of fixed allowances.
ABOUT THE COMPANY
Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.
Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.
