Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

- Supervise and oversee the operation/section to maintain LQA service standards.
- To ensure that guests receive the attention and service they require.
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
- Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
- Ensures that an effective link is maintained between kitchen and service areas.
- Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
- Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
- In absence of a Manager or Assistant Manager takes responsibility of operational issues.
- Monitor quality of food and beverage products in every order.
- Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
- Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
- Updating and presenting daily outlet specific financial reports
- Check on employees' discipline, grooming standards and punctuality
- Check on guests' satisfaction levels and properly handle feedback and follow-up
- Perform opening and closing duties as assigned.
- Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees
- Assist in employees' development, counselling and resolving staff conflict.
- Report any complaints, incidents or any other irregularities to Management.
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
- Help minimize waste, minimize breakages and mishandling of supplies and equipment's.
- Practices Sustainability guidelines in the outlet as directed by the management.
- Carry out light cleaning and maintenance of the pantry area.
- Monitor quality of food and beverage products in every order.
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.
- To motivate, coach and project a positive attitude at all times.
- Help manage employee's performance appraisals and performance logs.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
- Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
- Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.