Room Coordinator

Job Description

Personally greeting all internal and external customers, offering support and fielding enquiries.
Answer a wide variety of enquiries from artists, vendors, etc., both in person, over the telephone, and via email, responding with the appropriate correspondence.
Manage all office administration responsibilities including incoming and outgoing mail, faxes, and filing, ensuring a smooth paper flow and maintaining the order and cleanliness of the office.
Completion of all letters and correspondence as requested.
Administering the purchase process, maintaining an accurate inventory of all supplies and equipment within the department.
Maintain confidential filing system as required for correspondence, policies, standards, regulations, and various applications.
Keeping the internal communication boards current, organized, and engaging.
Use internal and external systems to record relevant data and ensure information is up to date.
Assist the department head in completing special projects as required.
Be able to deal with advanced reservations, taking bookings and special requirements where necessary.
Operate a proper handover system between each shift.
Ensure each guest receives a warm and welcoming reception as soon as they arrive.
Be aware of and fully support all Fairmont policies and procedures.
Carry out any other administrative support duties and responsibilities as assigned.

Qualifications

• Previous administration experience required.
• Previous property management system experience is an asset.
• Must be computer literate in Microsoft Windows applications.
• Must be able to type 25 words per minute.
• Must possess strong verbal and written skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

Remote work: No
Employment type: Full-time