Sales and Operations Manager

Description

About the role

We are seeking a dynamic, outgoing, and business-driven Sales & Operations Manager to oversee a high-end men’s suit tailoring boutique located in DIFC. The ideal candidate is well-presented, articulate, and passionate about fabrics, menswear, and premium customer service. This role combines sales leadership, operations management, and client relationship building.

Key responsibilities

Sales & business development

• Drive revenue through outbound lead generation via offices, corporate clients, and networking channels.
• Develop partnerships with corporates, concierge services, and high-net-worth networks.
• Conduct client consultations, present fabric options, upsell packages, and close sales.
• Maintain and grow a CRM database to ensure repeat and referral business.

Operations management

• Oversee day-to-day boutique operations and ensure efficient workflow between tailoring, fittings, and customer appointments.
• Coordinate with tailors and production teams to ensure timely delivery of garments.
• Manage inventory of fabrics, accessories, and supplies; oversee procurement and stock control.
• Generate regular sales, operations, and performance reports.

Customer experience

• Maintain a polished, professional appearance as a brand representative.
• Deliver a premium, personalized client experience during all interactions.
• Resolve client concerns and ensure high satisfaction levels.

Team leadership

• Lead and mentor boutique staff including sales personnel and tailors.
• Train new employees on customer service standards and product knowledge.
• Conduct performance evaluations and ensure operational discipline.

Administrative duties

• Handle scheduling, reporting, vendor coordination, and basic admin tasks.
• Assist with planning in-store events, trunk shows, and promotional activities.

Requirements

• 3–7 years of experience in sales, retail operations, or boutique management (luxury fashion preferred).
• Strong communication, presentation, and interpersonal skills.
• Passion for menswear, fabrics, tailoring, and styling.
• Well-presented, confident, and customer-focused.
• Excellent organizational, multitasking, and reporting abilities.
• Ability to work independently in a high-end boutique environment.
• Valid UAE driving license is an advantage.
• Bachelor’s degree preferred but not mandatory.

Benefits

What we offer

• Salary range AED 8,000 – 10,000 plus other benefits.
• Opportunity to grow and lead a premium tailoring boutique in DIFC.
• Exposure to luxury clientele and bespoke tailoring.
• Supportive, creative, and dynamic work environment.