JOB DESCRIPTION / ROLE
• To provide client services and administration support within the assigned business unit to ensure optimum efficiency and client satisfaction.
• To manage trade related queries from clients and internal stakeholders
• To measure service levels and customer satisfaction / service improvement plans by coordinating with the different
• To support and take end-to-end ownership of service issues for our WBG clients.
• Establishing a first in class service infrastructure to be the best in the industry.
REQUIREMENTS
• Graduate degree (Finance will be preferable)
• Knowledge of Transaction banking products / corporate banking / Trade finance
• 2 years of Banking operations / Banking customer service role. Experience as a customer service person / support staff. Experience in trade operations service would be also a plus.
ABOUT THE COMPANY
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.
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