JOB DESCRIPTION / ROLE
• Responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.
• Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)
• Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the
• task to the appropriate Sales Representatives
• Upload and update restaurant information online and in a timely manner
• Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
• Update and monitor the closed restaurants
• Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data
• Prepare contract delivery and pick up report on periodic basis
• Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users
• Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)
• Maintain accurate records of all sales and prospecting activities including:
• Follow-up activities
• Transmission methods reports
• Contract delivery and pickup report: Acknowledgment of the contract receiving
• and delivering for new restaurant
Requirements:
• Bachelor’s Degree in relevant field• MS Office, Excel Certification
• Knowledge of CRM
• Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem
• Solving and Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Ability to build good relationship with clients
ABOUT THE COMPANY
Talabat is a pioneer of the online food, grocery and all your daily needs ordering in the Middle East. Housing a wide variety of cuisines from international and local restaurants, Talabat is the go-to destination for food. No matter what cuisine or restaurant you are craving, find it on Talabat in Bahrain, Kuwait, KSA, Qatar, UAE, Oman and Jordan.
What we do We make ordering food & groceries fast and easy. Customer convenience is our top priority and our operations run 24/7 to ensure your experience is both convenient and hassle-free. Browse easily through our enormous inventory of restaurant menus on the web or on the app, and order with just a few clicks or taps.
Start your experience Choose your preferred cuisine, confirm your meal with a click, pay instantly and get your favorite dish hot and fresh in no time, delivered right to your doorstep. You can pay securely online using your debit/ credit card or with cash on delivery. Enjoy your delicious, mouth-watering meal on time, every-time!
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