The Position

Responsible of leading, directing and motivating the Sales team to ensure yearly sales budget is achieved and surpassed. Responsible for implementing management standards and quality guidelines in the Department set by the Director of Sales and Marketing. Assumes responsibility for all activities of the department in the absence of the DOSM.

KEY ROLES & RESPONSIBILITIES

FINANCIAL

- To assist the Director of Sales & MKT in the preparation of the yearly revenue & expense budget.
- To actively lead the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.
- To assist DOSM and DRM with accuracy of revenue forecasting with most updated segments and market information.

ADMINISTRATIVE

- With the guidance of the Director of Sales & MKT, lead the Sales team's financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.
- To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to Director of Sales & MKT.
- To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.
- To set key performance indicators linked to budget and holding the sales team accountable for results.
- To review performance of the sales team, commending strengths and pointing out areas for improvement.

OPERATIONAL

- To conduct sales calls with the team.
- To implement strategies to run the Sales team in an effective and efficient manner.
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
- To encourage the sales team to cross sell other AccorHotels properties.
- To ensure the Sales team is responding to all inquiries within 24 hours.
- To organize team building activities to promote team work and camaraderie in the Sales team.
- To ensure the Sales team has great relations with all AccorHotels Global Offices.
- To personally meet and greet all site inspections in the hotel.
- To lead the team in increasing the group conversion ratio of the hotel.
- To be updated of all market trends and consult the Director of Sales & Marketing for possible actions.
- To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.
- To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.
- To empower the team to take initiatives in their current roles.
- To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.
- To build trust and team work among team members.
- To assist the Director of Sales & Marketing in recruiting new and developing talents in the team.
- To be a good example to all team members in terms of work & life balance, time management and quality of work.
- To train, coach and develop the team.
- To recognize and celebrate the success of team members in a timely manner.
- To act as Department Head in the absence of the Director of Sales & MKT
- To implement duties, projects and other assignments assigned by the Director of Sales & Marketing.