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Sales Supervisor

Al Futtaim Group

Abu Dhabi, UAE

Posted on: 13 Nov 2025

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JOB DESCRIPTION / ROLE

Job Type: Full Time
Job Location: Abu Dhabi, UAE
Nationality: Any Nationality
Salary: Not Specified
Gender: Not Specified
Arabic Fluency: Not Specified
Job Function: Sales - Retail
Company Industry: Retail

Overview of the role:

The supervisor is crucial for coordinating and overseeing effective management on the shop floor, bridging the gap between sales staff and store management. This role is essential for ensuring customer satisfaction, achieving sales targets, and maintaining top-notch store operations. Expectation includes excellent client relationship management, leadership in sales strategies, smooth operation of store processes, and exemplary team guidance. Success in this position involves proactive problem-solving, collaboration with management to optimize store efficiency, and upholding the brand's core values and presentation standards.

What you will do:

Client and business development
  • Support the team in building long-term client relationships, leveraging various clienteling tools.
  • Enhance the 'client state of mind' amongst the team.
  • Ensure extensive product knowledge within the team.
  • Support store management in achieving the business objectives, projects, and initiatives such as reporting, sales analysis, and product training.
    • Selling & floor management
  • Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
  • Act as a role model, demonstrating sales leadership to the team.
  • Intervene and provide support during the selling ceremony.
    • Operations
  • Perform and supervise store opening and closing procedures, including counting register funds and completing bank deposits.
  • Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages.
  • Adhere to loss prevention policies and operational procedures.
    • Leadership presence
  • Exemplary performer across all functions.
  • Effectively resolve customer complaints, exchanges, and inquiries.
  • Act as a liaison between staff and management regarding potential performance concerns.
  • Propose and implement action plans to deliver efficient processes and organization in the store.
  • Educate team on sales plans, personal sales goals, and KPIs.
    • Others
  • Be an ambassador of the brand, culture, quality, and know-how.
  • Ensure store presentation standards are achieved and maintained.

    • Required skills to be successful:

  • Strong leadership and sales management skills.
  • Proficiency in inventory management and loss prevention.
  • Exceptional customer service and relationship-building abilities.
  • Excellent communication and problem-solving skills.

    • What qualifies you for the role:

  • High school degree or equivalent preferred.
  • 2-3 years of experience in the retail or hospitality industry required.
  • Good knowledge of the fashion/beauty industry and trends.
  • Proficient in retail operational skills (inventory management, visual merchandising, systems, cash handling).
  • Demonstrated ability in customer service and achieving results.
  • Strong leadership and problem-solving capabilities.
  • Excellent communication and relationship-building skills.
  • Integrity, trust, and the ability to deal with ambiguity.
  • Proactive attitude, team spirit, and initiative-taking.
  • Proficient computer skills and ability to multitask and prioritize effectively.
    •

    ABOUT THE COMPANY

    Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

    The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

    The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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