Security Supervisor

Summary

Main duties and responsibilities

Operational

• Manage the department according to the established concept statement, providing a safe, secure, courteous, professional, efficient, and flexible service at all times, following Hyatt Place Dubai Hotels standards of performance.
• Have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned place of work.
• Assign responsibilities to subordinates, implement multitasking principles, and check their performance periodically.
• Maintain a pool of qualified part-time employees in conjunction with the Human Resources Department.
• Implement flexible scheduling based on business patterns.
• Conduct daily pre-shift briefings to employees on room occupancy, arrivals and departures, functions/events, and special attention needed.
• Have a thorough understanding and knowledge of all hotel-related services and products, with the ability to make recommendations to hotel guests.
• Assist the Security Manager in establishing smooth working relationships with local authorities and liaise with them regarding all required regulations and activities.
• Handle investigations and report all claims regarding thefts, accidents, injuries, property damage, vandalism, and trespassing from guests, visitors, or hotel personnel, with assistance from local police if necessary.
• Handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.
• Monitor and control the movement of all employees leaving or entering the hotel through the employee entrance.
• Execute employee baggage checks and periodical locker searches as required.
• Contribute to effective in-house training courses on fire prevention and occupational health and safety; ensure implementation and periodic updates.
• Ensure that all new staff members are briefed and/or trained in fire prevention/fire fighting procedures relevant to their position.
• Record and strictly control the issuing of all master keys and other keys within the hotel according to established key policies and procedures; report any discrepancies immediately to the Security Manager.
• Coordinate ongoing non-patterned patrols of guest floors, public areas, outlets, offices, and all other areas within and around the hotel as specified in the Security Operations Manual.
• Review all reports prepared by Security Officers to ensure complete information, relevance, accuracy, and follow-up points.
• Maintain a systematic distribution policy for all routine patrol and reports to accommodate prompt management review.
• Execute, with the Director of Engineering, the training of an effective in-house fire brigade, with periodic refresher courses and exercises for both the brigade and departmental trainers; conduct monthly fire drills.
• Review scheduled functions, group or VIP arrival events, and discuss special instructions with all relevant departments.
• Handle guest and employee inquiries in a courteous and efficient manner; report guest complaints or problems to supervisors if no immediate solution can be found and ensure follow-up with guests.

Qualifications

Experience

• 2-4 years of experience in security operations, preferably in hospitality or corporate environments.
• Previous supervisory or team leadership experience is an advantage.