JOB DESCRIPTION / ROLE
Senior Controller - Success Profile
Reporting to : Operations Manager
Base location: Dubai, UAE
Key purpose
- The purpose of this position is to support Expolink testing & commissioning for control train movement and system testing both new systems and legacy systems as per expo link plan.
Structure and reporting relationship
- This position directly reports to Operations Manager
Based on the specific requirement of the role
Key accountabilities
- Supervise and control the train movement on the main line follows the Expolink testing and commissioning plan
- Report incidents, failures or events that may have impact on safety
- Grant access to line side work parties as appropriate
- Perform and carry out other duties as instructed/directed by the Expolink testing and commissioning manager
- Supervision and coordination of train service in mainline and depot
- Act as Team Leader on shift
- Perform the duties of Train Controller or Depot Controller when required
- Perform and carry out other duties as instructed/directed by the Duty Manager and Operations Manager
- Meeting the Key Performance Indicators according to the Operations Manager
- Ensure that end of shift reports are collated, checked and submitted to the Duty Manager
- Coordinate with external services during incidents and emergencies
- Perform shift and emergency duties when required
REQUIREMENTS
Essential technical and professional skills, knowledge and qualifications
Knowledge
- Ideally a degree holder or high diploma of post-secondary education in a related discipline
- OCC knowledge of systems and integration of the departments
Skills
- Good literacy and analytical skills required for the role
- Ability to understand complex systems and possess good IT skills
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities
Experience
- A minimum of 1 year, preferably 2 years, of work experience as a traffic controller in a railway setting
- Thorough understanding of train operations in a control room environment including train supervision, train regulation, manual route settings and associated activities in a central control room environment
- Practical experience of Automatic Train Control, Automatic Train Operation and Automatic Train Systems
Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Safety Critical Competencies
- Controlling the evacuation of train in an emergency
- Protecting a rail vehicle stopped by an accident, failure, obstruction or other exceptional incident
- Controlling the movement of trains from OCC or local VCC
- Controlling movement of trains between depot or sidings and mainline
- Controlling the movement of trains into and out of a possession
- Controlling the movement of trains within and between Manual Route Reservations
- Stopping trains in an emergency (by persons responsible for controlling train movements)
- Blocking the line to protect work activities or incidents
- Setting up and removing Manual Route Reservations
- Operating points remotely
- Communicating with persons responsible for controlling movement of trains and controlling electricity to power rail
- Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
- Safety critical communications
- Re-establishing automatic train operation following failure or activation of emergency button on train or station
- Practical training or the supervision of practical training in any of the tasks defined as safety critical
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
ABOUT THE COMPANY
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
