JOB DESCRIPTION / ROLE
We are looking to recruit an experienced Senior Customer Service Representative to join our growing team within Al Futtaim Logistics. The main purpose of the role is to ensure all customer requirements are managed and planned for operations, and other internal departments within the agreed service levels, and all free zone rules and regulations are adhered to.
The main responsibilities of the role are to achieve defined KPI targets; the overseeing of inbound and outbound system functionality; inbound and outbound documentation; Customer Service - the increasing of customer confidence in dealing with Al Futtaim Logistics; Inventory control - PI counts and subsequent system transaction, nil pick checks and quarantine products.
REQUIREMENTS
- Degree educated compulsory
- 1 year experience in similar role
- Knowledge in MS office and preferably in any WMS system
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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