JOB DESCRIPTION / ROLE
eMagine Solutions is partnering with a major aviation services organization to appoint a Senior Director to lead their Ground Services division in Dubai. This role will oversee ramp, passenger, cargo and support services, ensuring safe, efficient and customer-centric operations for international airline clients.
Key Responsibilities
• Provide strategic and operational leadership for all ground services activities at a major international airport hub
• Ensure safe, compliant and efficient ramp, passenger handling and cargo operations in line with regulatory and airline standards
• Develop and implement strategies to enhance service quality, on-time performance and customer satisfaction
• Lead large, multi-disciplinary teams across operations, planning, safety, engineering and support functions
• Drive continuous improvement, process optimization and digitalization initiatives
• Manage key relationships with airline customers, airport authorities and regulatory bodies
• Own divisional budgets, performance KPIs and long-term capacity planning
• Champion a strong safety culture, training and competency development across the organisation
• Support business development, contract negotiations and new service offerings
Requirements:
• 15+ years’ experience in aviation ground services, airport operations or airline operations, with at least 5 years at senior leadership level• Strong background in ramp, passenger and/or cargo operations at a major international airport
• Demonstrated experience managing large, complex operations with significant headcount and multiple stakeholders
• Deep understanding of aviation safety, regulatory frameworks and industry standards
• Proven track record in driving operational excellence, service quality and on-time performance
• Strong financial and commercial acumen, comfortable with budgets and business cases
• Outstanding leadership, communication and stakeholder management skills
• Experience in the GCC or emerging markets is highly desirable
• Fluent in English; additional languages are an advantage
Salary:
AED
60,000 to 67,000
per month inclusive of fixed allowances.
ABOUT THE COMPANY
eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.
Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey's, market mapping and training and development courses.
Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.
