Senior Executive - Field Service

Parker Connect

Dubai, UAE

Posted on: 19 Dec 2024

JOB DESCRIPTION / ROLE

Employment: Full Time

• To implement the service plan and sustain continuous business growth. Establish service business intelligence and tracking for Service plan implementation at distributor.
• Support distributor to implement attractive service product offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector. Support to enhance the penetration ratio at the assigned territory.
• To improve Customer retention through the development of service offers & accessories proactively by anticipating the changing customer needs and demands based on vehicle age.
• Ensure communication with distributors and set specific service KPI targets on a yearly basis track the performance and rotate improvement plans.
• Service cost/pricing study, summarize and support distributor to ensure cost competitiveness in the respective market.
• Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each market.
• To develop, implement and improve CRM / BDC activities to enhance service promotion activities at the distributor.
• Dealer visits to suggest and implement changes required to achieve higher dealer standards and customer satisfaction.
• Monitor and improve H CSI, VoC, and D CSI on a monthly basis.

Requirements:
• 3 – 5 years experience in the automotive industry with a hardcore role in service planning and business development
• Background must be well-rounded in the areas of service development, distributor business management, and analysis
• Ability to conduct detailed analysis and knowledge in the evaluation of distributor KPIs and daily operational controls
• Ability to develop service product offerings to meet changing customer needs
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment
• Computer literate (MS Word, Excel, and PowerPoint)
• High-level skills desired for using Excel & preparing PowerPoint presentations
• Fluency in English is mandatory. Arabic language proficiency is desirable.

Salary:
AED 12,000 to 15,000 per month inclusive of fixed allowances.
Additional benefits: Visa Sponsorship, 30 days paid Leave per annum (as per UAE), Annual Tickets (Employee only), Annual Bonus, Health Insurance, Travel Allowance

ABOUT THE COMPANY

PARKER CONNECT is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Consultancy through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC’s and local firms.

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