Senior Manager / Digital Design

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JOB DESCRIPTION / ROLE

Employment: Full Time

• Part of the Digital Design team working in the Etisalat Digital Co-creation Lab
• Translate concepts into user flows, wireframes, mockups (e.g. for Apps, website/portals or dashboards) and prototypes that lead to intuitive user experiences.
• Facilitate the client’s product/solution vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products (from Etisalat Digital portfolio).
• Design and deliver wireframes, user stories, user/customer journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a human-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders (internal and external to ED).
• Ask smart questions, take risks and champion new ideas.

Duties & Responsibilities:
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of human-centered design (HCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of human-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation.
• Be passionate about emerging technologies in the digital space (Cloud, M2M/IoT, Big Data, AI etc.)
• Research and showcase knowledge in the industry’s latest trends and technologies.

REQUIREMENTS

• Bachelor’s Degree in Design or Technology
• Three or more years of UX design experience.
• Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expert in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and others is a must.
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop would be a plus.
• Ability to work within a self-directed culture and navigate ambiguity
• Basic HTML5, CSS3, and JavaScript skills are a plus.

ABOUT THE COMPANY

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

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