JOB DESCRIPTION / ROLE
TEAM MANAGEMENT
• Work on employee satisfaction and retention for higher performance.
• Leading from the front, mentoring and nurturing a strong performing team.
• Reviewing team performance identifying training needs and perform training through demonstrations and role plays.
RELATIONSHIP MANAGEMENT, FIELD OPERATION AND INDUSTRY LIAISON
• Liaise with Embassy/ Consulate officers to gather information and resolve issues.
• Organize and conduct weekly awareness camps in factories and Labour camps on various issues.
• Liaise with individuals and organizations for voluntary participation for legal, financial and personal counselling of grievant.
• Liaise with exchange partners, corporates and industry bodies to improve performance.
• Liaise with HR/ management of local companies, corporate and agencies to allow conducting awareness programs for Indian Labour community in UAE.
• Follow updates on rules, regulations and information about Immigration laws for foreign citizens in the UAE especially, Indian Nationals.
• Communicate with local companies, corporate and agencies to organize awareness programs for Indian Labour community in UAE.
DATABASE MANAGEMENT, KNOWLEDGE SHARING, MIS AND REPORTING
• Maintaining database and the performance levels of the Centre.
• Tracking updates and developments in UAE Labour & Immigration Laws.
• Preparing and updating monthly, quarterly & monthly performance reports.
• Maintaining up-to-date knowledge of developments and involvement in networks.
COMMUNICATION, PROMOTION AND BRAND MANAGEMENT
• Promote company brand locally and ensure its visibility within the territory.
• Monitor presence in social media and increase viewership/ follower base.
• Represent company on various forums, events, industry gatherings or community groups.
• Manage relationships with local media to generate greater coverage for the company.
• Respond to queries, expert advice sought from media agencies.
• Respond to queries received through social media.
PROFITABILITY & BUSINESS MANAGEMENT
• Complete P&L responsibility of the process.
• Promote cross selling of company services to NRI’s.
• Ensure to optimise existing resources and maximize profitability.
REQUIREMENTS
- Senior Manager - Operations and BD shall be responsible for Managing both PBSK operations as well as BD for our VAT and other Alankit services.
- UAE driving license is must.
- The daily running of the 24x7 grievance helpline, ensure standard operating procedures (SOP) are strict followed.
- He will take care of resource planning by using effective call Centre strategies and operational expertise.
- Ensure quality compliance and constant improvement by random call quality check to improve call quality, minimize errors and track operator performance.
- Handling the most complex grievant complaints or enquiries, communicate with employers, supervisors and other relevant stakeholders to resolve grievances.
- Ensure timely respond to queries received through email, WhatsApp and social media.
- Supervise legal, financial and personal counseling sessions Organizing shift patterns and the number of staff required to meet demand.
ABOUT THE COMPANY
Alankit Group is a conglomerate of 9 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 2 overseas offices at London and Dubai.
Find Top Talent
Other jobs you might be interested in
Senior Financial Analyst Jobs in DubaiSenior Project Manager Jobs in Dubai
Deputy Manager Jobs in Dubai
Show More