JOB DESCRIPTION / ROLE
Position Overview:
Provide client consultation to support the design and implementation of security components of clients’ networks. Advanced familiarity with routing including VxLAN, switching, and security technologies such as Cisco ISE and FTD/FMC. Able to make technical decisions on all project tasks and interface with all levels of client team.
Primary Responsibilities (but not limited to):
• Develop processes and procedures based on best practices for threat prevention
• Perform remote troubleshooting through proven diagnostic techniques
• Analyze and resolve network performance, connectivity, and related issues
• Manage and perform equipment builds, deploy software patches & upgrades
• Create and maintain accurate documentation for internal knowledge base
• Root Cause Analysis and Problem Resolution
• Actively work to identify and solve repeat issues, improving on existing services or processes where necessary
• Demonstrate complete proficiency in problem management
• Serve as technical point of contact on customer engagements
• Maintain client relationships through multiple forms of electronic interactions
• Present solutions to technology issues and problems in user-friendly language
• Provide clear communication with customers to ensure resolution of all open issues
• Assist in the management of projects
• Regularly interface with technical and business staff of clients, including the project sponsor and stakeholders of projects in more complex engagements
• Identify and communicate potential opportunities for cross-selling to the sales team
• Manage time and expense to meet or exceed expectations defined in the Statement of Work
• Provide high quality content deliverables using the appropriate document templates
• Work with Project Manager and clients to manage expectations and timelines to ensure expectations and commitments are being met
• Conduct/lead design workshops for complex designs to meet client’s business and technical objectives
• Proactively develop plans and activities to avoid problems
• Educate the client on solution as appropriate throughout the life of the project
REQUIREMENTS
Qualifications:
• Bachelor’s degree in Computer Science or a related discipline
• 7+ years of network engineering, implementation, support / troubleshooting experience
• Experience in firewall design and implementation in medium to large environments
• Active CCIE certification
• Manufacturer certifications such as PCNSE, VCAP, CISSP
• Experience with designing and implementing Cisco FTD/FMC and Palo Alto
• Consulting experience preferred
• Understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms
• Knowledge of ITIL processes
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams
• Ability to work during non-business hours, as needed
• Ability to travel, as required to support assigned projects/initiatives
• Proficiency in Visio, Word, Excel, and PowerPoint
• High degree of organization and attention to detail
ABOUT THE COMPANY
KNZ is a global IT consulting company. KNZ strength is built on the knowledge, extensive hands on experience, capabilities and competency level of its team. In addition, to its project delivery approach and project management discipline, our consultants are leading business and technical advisors, each possessing particular knowledge and experience, which adds value to the work provided to our clients.
Our client-focused strategy works through both the planning and execution phases with our clients’ core business objectives. KNZ specializes in solving complex IT challenges using our industry research, service-offering expertise and technology potential, we identify trends and develop solutions to help our clients.
We work closely with our clients to identify, then quantify the organizational high-level goals, and create a road map on how to get there. We cover all functional levels from long-term strategic planning to day-to-day operations.
Find Top Talent
Other jobs you might be interested in
Service Engineer Jobs in DubaiField Engineer Jobs in Dubai
Senior Civil Engineer Jobs in Dubai
Show More
