Senior Officer FRR (UAE National)

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Employment: Full Time

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

Manage non-performing loans by developing suitable strategies and initiate recovery efforts to achieve recovery targets while ensuring the Bank's interests are protected in co-ordination with Head of Special Accounts

Principle Accountabilities

- Responsible for managing and implementing bank management decisions to transfer accounts to the FRR department, including but not limited to the adherence to the SOP processes.
- Responsible for the timely submission of reports requested by the bank management including but not limited to MIS reports, BOD monthly reporting etc.
- Responsible for managing and assisting the Senior Financial Advisor in managing a delegated portfolio for non-performing assets, mitigating, and reducing loss situations.
- Establish effective working relationship with non-performing defaulting borrowers to determine solutions which will protect the Bank's interest and increase the security in favor for the bank.
- Submit settlement proposals with recommendations and comments to enhance recovery process.
- Liaise closely with other departments such as documentation, legal, with a continuous follow-up and monitoring for the purpose of managing and implementing the bank approved strategy regarding each account.
- Monitor the issuance and follow-up of all approved agreements for settlements of debt and their adherence to the approved terms and conditions.
- Observe the development of non-performing loans and determine at what stage alternative action should be taken and adopt cost effective measures based on the status of the loan to effect optimum recovery of the loan.
- Prepare monthly / required reports on the status of non-performing loans to provide an update on the latest developments on each account and to discuss the next course of action on stale accounts.
- Ensure compliance with the auditors' requirements, internal and external reporting obligations in- line with the bank's policy guidelines while adhering to high standards of uniformity and consistency across the Bank.

Experience and Qualifications

- Minimum 3 - 5 years banking experience of which at least 2 years in Recovery unit / Credit Review or Corporate banking with a reputable financial institution.
- Bachelor's Degree
- Proficiency in Microsoft Office


- Good command of English. Arabic language would be an asset.
- Good knowledge of banking laws and procedures.
- Planning and organizing skills.
- Strong investigative and persuasive skills
- Attention to detail.


In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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