Senior Relationship Officer - CCAD (Banking)

Ultimate HR Solutions

Al Ain, UAE

Posted on: 9 May 2024

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Employment: Full Time

Urgently hiring for a role in UAE Banking Industry: Senior Relationship Officer-CCAD-(AL AIN Based) to provide support function to various business units within the bank; responsible for reviewing & authorizing all system inputs and supervising the daily work among sub-divisions staff to ensure that various functions are completed accurately as per the SOP (Standard Operating Procedures) and within the predefined timelines.

Key Accountabilities

• Supervising the day-to-day operations including but not limited to authorizing limit activations/modifications, customer risk ratings updates, Interest rates at limits and account levels modifications, special tariff codes ,customer attributes updates for conditions and related parties, linking & delinking of collaterals on Collateral module, admin extension date, limits blocking/sub allocation, collecting the facility arrangements fees, Issuing balances confirmations and Liability/no liability Certificates, debiting the balance Confirmation charges, other certificates/letters charges and EOL charges, reversal transactions, renegotiation flags for classified clients, linking & de-linking companies under grouping structure.
• Issuing Credit reports to other banks & responding to Credit inquiries from other banks.
• Supervising the progress of the security documents scanning & authorizing the documents into the Electronic Documents Management System (EDMS), removing and lodgement for the security documents and releasing security documents maintained under CCA custody.

Other Accountabilities

• Updating system for time driven collaterals (Insurance, SBLC/FG, Mortgages, etc.)
• Central Bank Reporting for classification, Limits, securities and Funded/Unfunded balances.
• Management for Human Resources
• Guiding the supervised staff & monitor their daily performance.

Other Accountabilities

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment

• Follow up on the progress for data integrity, data cleaning exercises & special assigned tasks.
• Manage the assignment of work among staff.
• Raise queries to IT department through the (T24 core Champions) for any required resolution or clarification.
• Responsible for conducting any required system testing and pass the required information to other staff.

Technical Competencies

• Process Re-engineering-Service Delivery-CCAD-Basic
• Transaction Processing and Control- Service Delivery-CCAD-Advanced
• Core and Regulatory Banking Systems-Service Delivery- Proficient
• Customer Service- Service Delivery-Advanced
• Data Management-Service Delivery-Proficient
• Policies and Procedures-Service Delivery-Proficient
• Product Knowledge and Documentation- Service Delivery- Proficient

Behavioural Competencies

• Change and Innovation - Basic
• Communication - Basic
• Evaluating and Solving Challenges - Basic
• Results Orientation - Basic
• Working and collaborating with others - Basic



• Bachelor’s Degree

Experience and Skills

• 4-10 years of banking experience with a minimum experience in Credit Administration of 2 years.
• Excellent communication skills
• Excellent command in English language
• Excellent command in MS office applications including (Word, Excel, and PowerPoint)


Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.

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