JOB DESCRIPTION / ROLE
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
Effectively attain assigned sales and revenue goals, as well as solicitation call goals, while also
training/mentoring others to do the same.
- Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Tour and Travel.
- Grow existing relationships with assigned accounts specific to Tour and Travel.
- Monitor and evaluate trends within your market segment.
- Able to produce a weekly sales call schedule which addresses timely follow-up of all tentative business, maintenance of existing accounts, and development of new business, and priorities; along with duties assigned by the DOSM, General Manager, and/or company personnel.
- Complete all departmental reports and systems on a timely basis.
- Present ideas, expectations, and information in a concise, well-organized fashion.
- Make appropriate sales calls that meet or exceed company standards and that ensure appropriate business levels are maintained.
- Negotiate contracts, ensuring the best interests of the property while maintaining customer goodwill.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Adheres to hotel/brand established regulations, company standards, sales standards and sales metrics related.
- Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
- Maintain strong visibility in local community and industry organizations, as applicable.
- May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.
- Maintain understanding of operational capabilities of the property.
- Documents sales calls and or client correspondence using the correct forms/processes.
- Coordinates with the appropriate departments in the hotel, resolves issues, complaints and problems to ensure quality product delivery and customer satisfaction.
Requirements:
Qualifications- At least 4 years progressive experience in sales within a hotel setting.
- Has personal integrity, manages time well, highly visible in area of responsibility and has the ability to effectively prioritize workload.
- Excellent selling skills.
- Ability to build customer loyalty and ensure proper customer service by meeting on-site contacts.
- Familiar with legality of contractual agreements
- Experience handling cash, accounting procedures, and general administrative tasks.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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