JOB DESCRIPTION / ROLE
A high profile financial services client are looking to bring in a bright and capable Process Improvement / Quality Manager to help improve performance across the organization’s IT department, utilizing Lean principles. Candidates should hold relevant Six Sigma qualifications to at least Green Belt level.
Working as part of a growing team on a large scale Lean Transformation Programme aligned with Group Innovation strategies, the candidate will be responsible for helping define, maintaining and implementing processes for the IT Quality Management Services.
Amongst other projects, the team will be looking to establish the group’s Service Level Management structure and processes across IT, in line with industry best practice and customer requirements.
General responsibilities will include:
- Management of Quality Management System
- Ensure Alignment of Quality Management System to ISO9001:2008 standards and ITIL
- Implement COBIT 4.1 processes to bring the maturity level to the identified level for each process areas
- Develop, review and publish standards, policies and procedures for all functions involved with, or related to, quality of IT Services / procedures.
REQUIREMENTS
Candidates need to have a deep understanding of Lean processes and principles, and the role is not solely focused on quality assessment but the underlying processes - understanding what KPIs and metrics should be used. Candidates should also have relevant experience working as part of a large corporate, ideally within financial services.
The role will involve managing a small team, and as such candidate will need prior line management experience. Given the nature of the role, candidates should be willing to work within an IT environment and any prior experience within this field will be beneficial.
The client is a leading banking group in the region. They offer a great hiring package for their employees, and encourage an innovative and collaborative environment.
ABOUT THE COMPANY
Allegis Group retired the "Talent2" name and re-branded its specialist recruitment professionals brand to Aston Carter.
Aston Carter is a distinguished global provider of recruitment services to companies requiring highly specialised business professionals. We have an unrivalled commitment to delivering first class service to our clients and candidates across professional disciplines, including Information Technology, Finance, Sales, Risk, Credit, Compliance, Operations, Marketing, Audit, HR and Engineering. Although we are retiring theTalent2 brand, our continued alignment with your company's business objectives will remain unchanged. As part of Aston Carter, our global presence gives us access to additional high-level talent, solutions and industry trends to better grow with our customers.
With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is an operating company of Allegis Group, a global talent solutions provider and the world's largest privately owned recruitment firm.
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