NME Veolia Waste Management Platform - Software Engineer

Company Description
General presentation:

Providing water, energy and waste management solutions for 160 years, Veolia offers public authorities and industries with a range of water, energy and waste management services vital to human development and sustainable growth in 48 countries around the world. We continue to adapt and innovate inline with economic growth and human development by designing and implementing solutions that will have a positive impact on the environment and resources. As Veolia Resources, our goal is to build a better 21st century.

In the Near & Middle East, Veolia works with industries, governments and communities, retail and commercial businesses to deliver innovative and sustainable solutions that are needed today and in the future. Through public-private partnerships and innovative contractual schemes, Veolia is committed to achieving quantifiable results with sustainable, pragmatic environmental solutions.

Key Figures:
• More than 3,000 employees in the Near & Middle East (in addition to the 5,000 for Enova which reports directly to Veolia AMO, for Facility Management and energy Efficiency contracts in the ME)
• A strong local network across the region (UAE, Oman, Qatar, Bahrain, Kuwait, KSA, Lebanon, Jordan, Turkey)
• 30 years of sustainable partnerships with more than 6,000 references

Job Description:
We are seeking a highly skilled and motivated individual to join our team for the implementation of the NME Veolia Waste Management Platform. As the Software Support Engineer, you will play a crucial role in ensuring the successful deployment and ongoing support of the platform. Your responsibilities will include end-user training, continuous user support, system administration, testing of new releases, documentation, communication with the supplier, and on-site support during go-live.

Tasks & Responsibilities:
• Conduct end-user training sessions to ensure users have a comprehensive understanding of the NME Veolia Waste Management Platform and its features.
• Provide continuous user support, addressing incidents, requests, and demands, while effectively managing user expectations.
• Analyze requirements and collaborate with stakeholders to determine the optimal configuration and customization of the platform.
• Administer the system, manage user access, customer access, master data governance, vehicle connectivity, and system configurations.
• Perform bulk data uploads, ensuring data accuracy and integrity within the platform.
• Test all changes and enhancements on the User Acceptance Testing (UAT) environment before obtaining approval for implementation.
• Prepare functional specifications for interfaces, custom features, and reports, ensuring accurate documentation of system functionalities.
• Serve as the main point of contact for communication with the platform supplier, coordinating issue resolution and maintaining effective communication channels.
• Provide on-site support during go-live, ensuring a smooth transition and addressing any issues that may arise.