JOB DESCRIPTION / ROLE
Job Description
- Greet and assist guests, providing information about services and ensuring a pleasant experience.
- Keep spa facilities, treatment rooms, and public areas clean and sanitized.
- Help therapists prepare rooms and maintain a comfortable environment during treatments.
- Monitor and restock spa products, towels, and linens.
- Follow hygiene and safety protocols to ensure a safe environment for guests.
- Assist with appointment scheduling, guest inquiries, and payments.
- Provide guests with comfort items like robes, slippers, and refreshments.
- Maintain a relaxing atmosphere with appropriate lighting, music, and temperature.
Qualifications
- High school diploma or equivalent; certifications in spa services or hospitality can be beneficial.
- Previous experience in hospitality or customer service, especially in a spa or wellness setting.
- Excellent communication, attention to detail, and multitasking abilities.
- Ability to stand, walk, and perform physical tasks for long periods.
- Friendly, approachable, calm, and patient demeanor.
- Knowledge of spa products, services, and basic administrative tasks.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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