JOB DESCRIPTION / ROLE
As a Spa Therapist you are responsible to coordinate with the Leader on the daily operation of the department, delivering high standard of spa treatments and services to all Guests.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Liaise with the whole spa team and deal with queries in a professional and effective manner
- Perform massage sessions to members and Guests in accordance with the massage schedule
- Assist if required with contact and correspondence to Guests
- Prepare for and execute of spa services to all Guests
- Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
- Participate in promotional events and spa demonstrations
- Ensure spa operation follows SOP guidelines and regulations
- Handle customer complaints and therapy queries
- Provide usage reports on therapy services and ensure therapy room cleanliness at all times
- Control the stock and inventory for therapy products and spa consumables
- Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
REQUIREMENTS
Your experience and skills include:
- Minimum 1 years of previous experience in hotel industry is preferred
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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