Sr. Principal Customer Delivery Manager



Posted on: 9 May 2024

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Employment: Full Time

The Oracle Cloud Infrastructure (OCI) Specialized Cloud Programs team plays a pivotal role in delivering large-scale cross-functional projects that impact our most strategic dedicated cloud customers.

As a Customer Delivery Manager Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and driving end-to-end execution of complex region delivery projects. The ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded customer engagement background, and come with a history of leading large-scale projects end-to-end.


- Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
- Provide a single point of contact for customer leadership and project teams
- Own work-back schedules, generating communications and presentations, and planning and coordinating meetings
- Take large, complex projects and break them down into tasks, milestones, and deliverables
- Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
- Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success
- Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership
- Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary
- Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

Preferred Qualifications

- BS or MS degree or equivalent experience relevant to functional area
- Eight (8+) or more years managing high visibility implementation projects and/or customer engagements
- A skilled problem-solver and strategic thinker who takes ownership
- The ability to work autonomously, make high impact decisions, and judgement calls
- Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
- Thrive in an innovative, ambiguous, and fast-paced environment
- PMP, PgMP, or equivalent project management certification is a plus
- The ability to travel to customer site or local office up to ~20%


Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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