JOB DESCRIPTION / ROLE
Position Job Start Date: January 2025
Job Title: Train Master
- Vacancies: Multiple vacancies based in Abu Dhabi, Dubai, Fujairah, and Sharjah region
- Number of years of experience: 5+ years of experience in passenger railway services or a related field, with a track record of progressive responsibility
- Position Reports to: Station Area Manager
- Nature of Work: Full-time
- Shift: Flexible to work on different shift patterns
- Qualification: High School / Diploma
- Profile Summary: Responsible to oversee the onboard operations, manage the onboard crew, and ensure a seamless and enjoyable travel experience for our passengers
Job Description:
- Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey
- Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction
- Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience
- Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey
- Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness
- Coordinate emergency response procedures and crew training, ensuring readiness for various situations
- Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information
- Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction
- Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience
- Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management
- Perform shifts and emergency duties when required.
Requirements:
Key Skill-sets which are mandatory for this job (Soft skills):- Strong leadership and people management skills
- Excellent customer service and communication abilities
- Exceptional interpersonal and communication skills in English or English and Arabic
- Knowledge of railway safety regulations and emergency response procedures
- Proficiency in using computer systems and onboard management software
- Ability to work in a dynamic and fast-paced environment
- Problem-solving skills and a proactive approach to addressing onboard challenges
- It is a safety critical role.
Job Specification:
- No restriction on height or weight
- No visible tattoos.
- No nasal piercings, female ear piercing x1 per ear worn,
- For male candidates, tidy well-kept beards/moustache
- Safety Critical: It is a safety critical role.
- Training period: Up to 4 months of training
- Uniform is provided by the company
- Benefits: Shared Accommodation and Transportation is provided by the Company
Target Sectors:
- Passenger Rail
- Transportation
- Customer service sector
Selection Process:
- Candidates to be contacted by Recruitment team and prescreened based on the above-mentioned requirements.
- Shortlisted candidates will receive a link by Recruitment team to complete psychometric tests via an online platform.
- Candidates who have passed the tests will attend face-to-face interviews.
- To proceed with the approval and mobilization process.
ABOUT THE COMPANY
Etihad Rail was established in June 2009 under Federal Law no. 2, with a mandate to manage the development, construction and operation of the UAEs national freight and passenger railway network.
The railway network will be built in phases to link the principal centres of population and industry of the UAE, as well as to form a vital part of the planned GCC railway network linking the six countries of the GCC: The Kingdom of Bahrain, The State of Kuwait, Oman, Qatar, The Kingdom of Saudi Arabia and UAE.
Built to international standards, Etihad Rail's state-of-the-art network will act as a catalyst for economic growth and sustained social development. Once complete, the railway will redefine logistics and transport in the region; thus providing a modern, safe, efficient and sustainable network which will connect the UAE and its regions to its neighbouring GCC countries.
