• Quest is working in partnership with a leading company in the IT sector, who are looking for System Admin role to be based in Dubai, UAE. You will be working alongside a very qualified and professional team and will have several opportunities to learn and grow.
• Minimum Requirements:
• Candidates with 8+ years of experience in the same or similar role.
• Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)

Key performance area 1: Business Performance

• Install, configure, and maintain hardware such as Servers, clusters, backup library etc.
• Install, configure, and maintain applications such as Office 365, Exchange online, SharePoint Online.
• Install, configure, maintain, and troubleshoot Sophos End point and server security.
• Monitor logs, analyze, notify, and guide company admin on alert resolution.
• Participate in security related activities and upgrades.
• Provide escalation support for Office 365 , Active Directory and Endpoint Security
• Coordinate with the group IT administrators and vendors related to implementation and support.
• Complete the assigned tasks independently if required, coordinate with other team members/ vendors/ customers to complete the task.
• Support the security administrator in implementing the security policies and procedures within the currently assigned projects.
• Daily, weekly, monthly monitoring of logs generated by the servers and cloud applications.
• Report security incidents and ensure effective resolution is provided in a timely manner.
• Maintain accuracy and regularity of completion of internal process documentation.
• Ensure systems are patched and updates are applied in a systemic and consistent manner by using relevant patch management solutions.
• Comply with company policies and procedures and maintain up to date documentation of all system configurations, approvals, user manuals etc.
• Shall work on newly areas officially designated by the Assistant Manager - Application and System Development or Group Head - IT.
• Conduct frequent end user training to boost productivity and security awareness within the organization.

Key performance area 2: Customers and Partner Relations

• To coordinate provision of excellence customer service to all business application users while maintaining professional standards
• To coordinate activities to respond promptly to internal customers request for support
• To ensure an open and effecting working relationship with the Process Champions within the group companies for the specific Industry
• To maintain effective working relationships and interaction with users to ensure alignment of Group IT and Business Objectives
• To identify and implement various initiatives to improve user satisfaction and overall usage of SAP throughout the Industry
• To collect user feedback to improve service levels and to meet commitments to internal customers
• To resolve helpdesk issues as per the SLA's
• To collect end user training requirements from the different companies within the industry and coordinate internal and external training sessions

Key performance area 3: People Development

• Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.
• Establish and maintain a participative and supportive team culture amongst all team members.
• Communicate clear performance objectives and individual performance targets to all team members.
• Assist the team in developing measurement tools to give real time information on operational performance.
• Contribute to building a positive team spirit by empathizing the team's commitment to the goals and objectives.
• Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures related to performance appraisals and employee compliance is followed.
• Advise all levels of management on their responsibilities and accountabilities in relation to IT and ERP related topics.